Frequently Asked Questions

What forms of payment are accepted?

MICHELE.com accepts Visa, Mastercard, Discover and American Express credit cards, MICHELE e-Gift Cards, PayPal and PayPal Pay in 4

How does PayPal Pay in 4 work?

Buy now, pay later. Pay in 4 interest-free payments on qualifying purchases. Payments occur every other week.

How do I track my order?

our order becomes available for online status-tracking 1-2 days after it has been placed. Once your order ships, we will send you a shipment confirmation email. To find out the status of your order, please call 800-522-8463 for further assistance.

(US & Canada only) Starting November 27, our Repair and Spare Parts team will be temporarily closed.

How do I order extra links and buckles?

You may order extra links with your credit card by calling the Metro Service Center at 1-800-842-8621. The first three links are free. There is an additional charge for any links after the first three. For all orders there is an $8.50 shipping and handling charge, plus any applicable taxes. There is a limited quantity of links; therefore, availability cannot be guaranteed. Extra buckles may be ordered free of charge with the purchase of any strap during the checkout process. To see MICHELE's selection of available buckles, please click here.

Do you ship internationally?

We currently do not accept orders with a billing or shipping address outside of the United States, Guam, Puerto Rico, and the Virgin Islands.

What does ATM mean?

Timepieces are rated by ATM or atmospheres. One ATM is equal to approximately ten meters below the surface of water and refers to the additional pressure that is exerted when items are submerged under water. All MICHELE timepieces are designed with a minimum water-resistance rating of 3 ATM or 30 meters.

Does 5 ATM mean that I can wear the watch while swimming?

No. Only MICHELE timepieces with a rating of 10 ATM or higher may be worn while swimming.

How do I clean my watch and straps?

Your MICHELE timepiece should be cleaned with a soft cloth and water only. Do not submerge your timepiece in water. Your timepiece should also be rinsed clean and dried with a soft cloth after any saltwater use. In order to maintain the new look of metal bracelets, we recommend periodic cleanings of the bracelet. Dip a soft brush in warm soapy water and gently rub the bracelet clean. Your strap also requires care and caution. The natural material used to manufacture your strap is sensitive to the elements. Water, sunlight, or exposure to chemicals or perspiration will cause discoloration, shrinkage, and damage to your strap. Use a soft cloth to wipe your strap clean when removing your timepiece. We also advise having your timepiece serviced every 18-24 months to ensure long use and trouble free operation.

How do I subscribe to MICHELE emails?

To subscribe to MICHELE emails, select "Email Sign-Up" on the bottom navigation bar. On this page you can enter your email address in order to receive email updates from Michele.com.

How do I unsubscribe from MICHELE emails?

MICHELE email subscribers receive first access to our latest styles, new collections and special events. To manage your subscription, simply click here.

I currently receive emails from MICHELE. What will you do with my email address?

We will continue to send emails to keep you up to date on new arrivals, trends, and events at Michele.com. As always, your personal information will be protected as outlined in our Privacy Policy.

What if I have a question about my online order?

If you have questions regarding your order, please email salessupport@michele.com or call 1-800-522-8463.

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Phone: 800-522-TIME (8463)
Fax: 972-744-8300

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9:30am to 6pm CST, SAT

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