GENERAL SET-UP & APP:
SHOW ALL
Which phones are compatible with my hybrid smartwatch? +
What comes with my hybrid smartwatch? +
What type of battery do I have? +
How do I set up my device? +
I pressed the middle button, but the hands just spin around once and then stop.
what’s wrong?
+
How far away can my hybrid smartwatch be from my phone and still be connected? +
Do I need to plug in my watch to my phone to sync the data with the app? +
How do I download the app? +
How can I sign up for an account to use the app? +
Why do I need to give my birthday/weight/height information? +
How can I uninstall the app? +
How do I reset tutorials? +
PAIRING/SYNCING:
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How do I pair additional watches or wearables with the app? +
Why can’t I pair my watch to my phone? +
How do I unpair my watch from my phone? +
How many devices can I pair with the app? +
How do I toggle between paired devices? +
Why will my paired hybrid smartwatch not sync? +
How often do I need to sync my hybrid smartwatch in the app? +
BATTERY:
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How do I install / replace the battery? +
How long will my hybrid smartwatch battery last? +
How do I know if my hybrid smartwatch battery is low and needs to be replaced? +
How do I maximize my battery life? +
What type of battery do I have? +
Where can I get a replacement battery for my hybrid smartwatch? +
FEATURES:
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How can I learn about all the features on my device? +
Is my watch water and / or dust proof? +
Does my watch have a display, microphone, and / or speaker? +
Does my hybrid smartwatch monitor my heart rate? +
Does my hybrid smartwatch have GPS? +
Can my hybrid smartwatch monitor my sleep? +
Will it tell time even if my watch is not connected to my smartphone? +
How do I set the time on my hybrid smartwatch? +
My music and / or take a photo feature is not working as expected on Android,
how can I fix this?
+
How do I calibrate my hybrid smartwatch? +
ACTIVITY TRACKING:
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What type of activity data does my hybrid smartwatch track? +
How do I navigate between my daily, weekly, and monthly views in the app? +
How can I view my activity history in the app? +
How can I access my activity settings or update my step goal? +
How do I update my height or weight? +
How can I change the units of measurement? +
What activities are best suited for my device? +
My steps / activity data does not seem to be tracking in the app, how can I fix that? +
My steps / activity tracking data does not seem accurate in the app, why? +
Why don’t I see any calories counted? +
If I don’t sync my watch, will I lose my activity data? +
Can I manually log activity or exercise? +
Can I send my activity data to other apps? +
Can I send my activity data from other apps to this app? +
Why is my step number different in this app than in other tracking apps I use? +
SLEEP TRACKING:
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What type of sleep activity is being tracked? +
How do I navigate between my daily, weekly, and monthly views in the app? +
How can I view my sleep history in the app? +
My sleep data does not seem to be tracking in the app, how can I fix that? +
My sleep data does not seem accurate in the app, why? +
How can I edit my sleep log? +
Do I need to press a button or take action to start tracking my sleep? +
Can I send my sleep data to other apps? +
Can I import my sleep data from other apps? +
GOAL TRACKING:
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What is goal tracking? +
How do I set a goal? +
How do I log my progress? +
How do I edit my goal? +
What happens when I reach my goal? +
CUSTOMIZE MY DEVICE:
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How can I customize my device? +
How can I change what my watch buttons do? +
How does the ‘ACTIVITY’ feature work? +
How does the ‘NOTIFICATIONS’ feature work? +
How does the ‘TRACK GOAL’ feature work? +
How does the ‘SECOND TIME ZONE’ feature work? +
How does the ‘RING PHONE’ feature work? +
How does the ‘CONTROL MUSIC’ feature work? +
How does the ‘MUSIC VOLUME UP’ feature work? +
How does the ‘MUSIC VOLUME DOWN’ feature work? +
How does the ‘TAKE PHOTO’ feature work? +
I’m an Android user and my "TAKE A PHOTO" feature isn’t working properly on my phone.
How do I fix this?
+
NOTIFICATIONS:
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What is NOTIFICATIONS? +
What is the ‘MY PEOPLE’ feature and how does it work? +
How do I select the apps I would like to receive notifications from? +
What if I receive several app notifications at the same time, do they all show up on
my device?
+
How can I deactivate all my notifications? +
How can I delete a contact or app from my notifications? +
How can I turn off hand movement for notifications when I just want my watch to vibrate? +
How can I change the vibration strength of my hybrid smartwatch? +
What if I don’t receive notifications on my device? +
What if my notifications don’t come through? +
What if my hands are not pointing to the right place as set by me in MY NOTIFICATIONS? +
ACCOUNT & DEVICE SETTINGS:
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How can I access the settings menu? +
How can I edit my profile? +
How can I delete my account? +
How can I opt into or out of emails? +
How can I opt in and out of push notifications? +
How can I change the language of the app? +
PRIVACY:
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How is my personal data being used? +
What is the warranty on my hybrid smartwatch? +
What if I have a question that isn’t answered here? +