GUARANTEE

LEGAL NOTICE:

MICHELE products are sold by our official authorized dealers. The MICHELE 2 year limited warranty is offered to consumers purchasing a watch from an official authorized dealer. MICHELE cannot guarantee the source or authenticity on any products bought outside our official authorized dealer network.

WATCH WARRANTY/REPAIR:

Your MICHELE watch is warranted by MICHELE* for a period of two (2) years from the original date of purchase under the terms and conditions of this warranty. The MICHELE warranty covers materials and manufacturing defects. A copy of the receipt and/or your completed warranty card is required for proof of purchase.

During the warranty period the watch movement, hands and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of repair charges, if it proves to be defective in material or workmanship under normal use.

In case of replacement, MICHELE cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends two (2) years from the date the replacement watch is received.

THIS WARRANTY DOES NOT COVER:

  • Any defects in materials and workmanship of battery, case, crystal, strap or bracelet.
  • Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.
  • Water damage unless marked water-resistant.

This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized MICHELE sales or services agents, unauthorized service, or other factors not due to defects in materials or workmanship.

The foregoing warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by MICHELE. MICHELE shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if MICHELE has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. MICHELE's entire liability shall be limited to replacement or repair of the purchase price paid, at MICHELE's sole option.

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.

Requesting Warranty and Other Watch Repair

Should you require work under warranty, please send in your watch, a copy of your sales receipt and/or the warranty card, and a description of the problem to the authorized international watch service center closest to you (see enclosed list of addresses).

For service work that is not covered under this warranty, the service center may perform the services you request for a charge dependent on watch style and type of work requested. These charges are subject to change. Such charges will be notified and agreed by you prior to performing the services.

Do not send original packaging, as it will not be returned. MICHELE highly recommends you insure your parcel and adequately protect the watch during shipment. MICHELE is not responsible for product lost or damaged during shipment.

For repairs of your MICHELE watch we recommend that you contact an authorized MICHELE dealer or the authorized international watch service center closest to you). Please allow 4 to 6 weeks for your repair.

*10615 Sanden Drive, Dallas, Texas 75238 USA

SUNWEAR WARRANTY:

Two (2) Year Limited Warranty

Your MICHELE sunwear is warranted by MICHELE* for a period of two (2) years from the original date of purchase under the terms and conditions of this warranty. The MICHELE warranty covers material and manufacturing defects. A copy of the receipt and/or completed warranty card is required for proof of purchase. MICHELE does not repair sunglasses under the warranty. Once your product is inspected and a defect is found due to manufacturer's workmanship, we will replace your product with the same style or an equivalent style of equal value based on the purchase price.

*10615 Sanden Drive, Dallas, Texas 75238 USA.

THIS WARRANTY DOES NOT COVER:

  • Scratched lenses
  • Lost screws
  • Broken or damaged frames due to normal wear and tear
  • Lost diamonds

PLEASE NOTE THE FOLLOWING:

  • Shipping (except in California), insurance and other costs are not covered by the warranty and must be paid by the owner of the sunwear.
  • The warranty on the replacement sunwear ends two (2) years from the date the replacement sunwear is received.

This warranty is void if the sunwear has been damaged by accident, negligence of persons other than authorized MICHELE sales or service agents, unauthorized service, or other factors not due to defects in materials or workmanship. If the product was not purchased from an authorized MICHELE retailer, the warranty is void.

The foregoing warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by MICHELE. MICHELE shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if MICHELE has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. MICHELE'S entire liability shall be limited to replacement or refund of the purchase price paid, at MICHELE'S sole option.

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.

Customer Care Instructions for the USA

Telephone: 800-522-8463
Email: salessupport@michele.com

Should you be advised to send your sunwear to us for service, please send us a copy of your sales receipt and/or warranty card, and a description of the problem.

PLEASE NOTE: Please do not send prescription lenses. All defective sunwear is disposed of upon receipt and replaced. The service center will not be responsible for replacing prescription lenses sent in error by the customer.

PLEASE NOTE: Do not send original packaging, as it will not be returned. MICHELE highly recommends that you insure your parcel and adequately protect the sunwear during shipment. MICHELE is not responsible for product lost or damaged during shipment.

Please allow 4 to 6 weeks for your replacement.

Customer Care Instructions for Hong Kong

Please call The Peak MICHELE store at (852) 2849 8915 for warranty service regarding your MICHELE sunwear.

Should you be advised to send your sunwear to us for service, please send us a copy of your sales receipt and/or warranty card, and a description of the problem.

PLEASE NOTE: Please do not send prescription lenses. All defective sunwear is disposed of upon receipt and replaced. The service center will not be responsible for replacing prescription lenses sent in error by the customer.

PLEASE NOTE: Do not send original packaging, as it will not be returned. MICHELE highly recommends that you insure your parcel and adequately protect the sunwear during shipment. MICHELE is not responsible for product lost or damaged during shipment.

Please allow 4 to 6 weeks for your replacement.

Customer Care Instructions for Macau

Please call the Macao Venetian Expressions MICHELE store at (853) 2857 6403 for warranty service regarding your MICHELE sunwear.

Should you be advised to send your sunwear to us for service, please send us a copy of your sales receipt and/or warranty card, and a description of the problem.

PLEASE NOTE: Please do not send prescription lenses. All defective sunwear is disposed of upon receipt and replaced. The service center will not be responsible for replacing prescription lenses sent in error by the customer.

PLEASE NOTE: Do not send original packaging, as it will not be returned. MICHELE highly recommends that you insure your parcel and adequately protect the sunwear during shipment. MICHELE is not responsible for product lost or damaged during shipment.

Please allow 4 to 6 weeks for your replacement.