CUSTOMER CARE: FAQ'S

Do you ship internationally?
We currently do not accept orders with a billing or shipping address outside of the United States, Guam, Puerto Rico, and the Virgin Islands.

What does ATM mean?
Timepieces are rated by ATM or atmospheres. One ATM is equal to approximately ten meters below the surface of water and refers to the additional pressure that is exerted when items are submerged under water. All MICHELE timepieces are designed with a minimum water-resistance rating of 3 ATM or 30 meters.

Does 5 ATM mean that I can wear the watch while swimming?
No. Only MICHELE timepieces with a rating of 10 ATM or higher may be worn while swimming.

How do I clean my watch and straps?
Your MICHELE timepiece should be cleaned with a soft cloth and water only. Do not submerge your timepiece in water. Your timepiece should also be rinsed clean and dried with a soft cloth after any saltwater use. In order to maintain the new look of metal bracelets, we recommend periodic cleanings of the bracelet. Dip a soft brush in warm soapy water and gently rub the bracelet clean. Your strap also requires care and caution. The natural material used to manufacture your strap is sensitive to the elements. Water, sunlight, or exposure to chemicals or perspiration will cause discoloration, shrinkage, and damage to your strap. Use a soft cloth to wipe your strap clean when removing your timepiece. We also advise having your timepiece serviced every 18-24 months to ensure long use and trouble free operation.

How do I subscribe to MICHELE emails?
To subscribe to MICHELE emails, select "Email Sign-Up" on the bottom navigation bar. On this page you can enter your email address in order to receive email updates from Michele.com.

I currently receive emails from MICHELE. What will you do with my email address?
We will continue to send emails to keep you up to date on new arrivals, trends, and events at Michele.com. As always, your personal information will be protected as outlined in our Privacy Policy.

What forms of payment are accepted?
Michele.com accepts Visa, MasterCard, Discover and American Express credit cards.

What if I have a question about my online order?
If you have questions regarding your order, please email salessupport@michele.com or call 1-800-522-8463.